Gardeners North Sheen Service Terms and Conditions

These Terms and Conditions apply to all gardening and related services provided by Gardeners North Sheen. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, company, or organisation requesting the services of Gardeners North Sheen.

Company means Gardeners North Sheen, providing gardening and related services.

Services means all gardening, garden maintenance, garden clearance, landscaping preparation, and any other related services provided by the Company to the Client.

Site means the garden, outdoor area, or other premises where the Services are to be carried out.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides a range of gardening services, which may include but are not limited to lawn care, hedge trimming, planting, pruning, weeding, garden maintenance, garden tidying, seasonal clean-ups, and green waste handling in accordance with local regulations.

The specific Services to be provided will be agreed with the Client at the time of booking or in writing in any quotation or confirmation document. Any variations to the agreed Services must be confirmed by the Company and may be subject to additional charges.

3. Booking Process

Bookings for gardening services can be made by contacting the Company through its usual communication channels. The Client must provide accurate details of the Site, the required Services, and any relevant access or parking information.

The Company may provide an estimate or quotation based on the information supplied by the Client, and in some cases may need to visit the Site before confirming the price. All quotations are issued at the discretion of the Company and are generally valid for a limited period specified at the time of issue.

A booking is considered provisional until confirmed by the Company. Confirmation may be given verbally or in writing. The Company reserves the right to refuse any booking without the obligation to provide a reason.

The Client is responsible for ensuring that any necessary consent, permission, or approval from landlords, neighbours, managing agents, or local authorities is obtained before Services are carried out. The Company will not be liable where Services cannot be completed due to the Client failing to secure such permissions.

4. Access to the Site

The Client must ensure that the Company and its personnel have safe and reasonable access to the Site at the agreed time. This includes arranging keys, gate codes, parking permissions, and clear paths to the garden or outdoor area as required.

If access is not possible or is significantly obstructed at the agreed time, the Company may charge a call-out fee or treat the appointment as a late cancellation, which may incur charges as set out in the cancellation section of these Terms and Conditions.

The Client must inform the Company of any specific Site hazards, including uneven surfaces, fragile structures, ponds, cables, buried services, or other risks that could affect the safe delivery of the Services.

5. Client Obligations

The Client agrees to:

Provide accurate information about the garden and the required Services.

Ensure that pets, children, and other persons are kept clear of working areas during the provision of Services.

Allow the Company to use water and electricity from the property where reasonably required to carry out the Services.

Remove or clearly identify any items they wish to retain, such as decorative objects, pots, or personal belongings in the work area.

Comply with any reasonable instructions or requests from the Company to facilitate the safe and efficient completion of the Services.

6. Booking Amendments and Rescheduling

If the Client wishes to amend or reschedule a booking, they should contact the Company as early as possible. All changes are subject to availability and must be agreed by the Company.

The Company reserves the right to reschedule or cancel a booking where necessary due to circumstances beyond its reasonable control, such as severe weather, staff illness, vehicle breakdown, safety concerns, or other unforeseen events. The Company will endeavour to provide as much notice as possible and to arrange an alternative appointment.

7. Cancellations

The Client may cancel a booking by giving reasonable notice to the Company. Where possible, the Company requests that cancellations be made at least 24 hours before the scheduled appointment.

Where the Client cancels with less than 24 hours notice, the Company reserves the right to charge a cancellation fee, which may be equivalent to a proportion of the agreed price or a minimum call-out fee, as communicated to the Client.

If the Company arrives at the Site and is unable to carry out the Services due to lack of access, unsafe conditions, or other reasons within the Client's control, this may be treated as a late cancellation and a charge may apply.

The Company may cancel the Agreement at any time if the Client is in material breach of these Terms and Conditions, fails to pay amounts due, behaves in an abusive or threatening manner towards personnel, or otherwise makes it unreasonable to continue providing the Services.

8. Pricing, Estimates, and Quotations

Prices for Services may be based on an hourly rate, a fixed fee, or a combination of both, as agreed with the Client. The Company will aim to provide a clear indication of costs before work commences.

Any estimate given based on a description of the work is not a fixed quotation and may be adjusted if the actual work required differs from the information provided, if access is more difficult than anticipated, or if additional work is requested by the Client.

Where a fixed quotation is given following a Site visit or detailed assessment, the Company will honour that quotation, provided that the scope of work has not changed and all relevant information was disclosed by the Client at the time of assessment.

9. Payments and Invoicing

Payment terms will be confirmed at the time of booking or in the quotation or invoice. The Company may require payment on completion of each visit, in advance for certain Services, or in accordance with a payment schedule for larger or ongoing projects.

The Company accepts common forms of payment as agreed directly with the Client. Cash payments should only be made to authorised representatives of the Company.

Invoices are payable by the due date stated. If no due date is stated, payment is due immediately upon receipt of the invoice. The Company reserves the right to charge interest and reasonable administration costs on overdue amounts, in accordance with applicable law.

The Client is responsible for any bank charges or fees arising from their chosen method of payment. The Company may withhold further Services until outstanding amounts are paid in full.

10. Garden Waste and Waste Regulations

The Company will manage garden waste in accordance with relevant waste regulations and environmental requirements. This may include bagging, stacking, or removing green waste such as grass cuttings, leaves, branches, and other organic material.

The quotation or booking confirmation will state whether waste removal is included in the price or charged as an additional service. If waste removal is not included, the Client is responsible for disposing of any green waste left on Site in accordance with local regulations.

The Company will not remove hazardous waste, contaminated materials, or items classified as controlled waste under applicable regulations. Where such materials are discovered, the Company may suspend work and discuss appropriate options with the Client.

The Client agrees not to request or permit the Company to dispose of waste in any unlawful manner, and acknowledges that all waste handling must comply with current environmental and waste disposal rules.

11. Use of Materials, Plants, and Products

Where the Company supplies plants, materials, soil, compost, or products, it will use reasonable care to select items that are suitable for the intended purpose. However, natural products such as plants and turf may vary in appearance and performance, and the Company cannot guarantee specific growth outcomes or longevity.

The Client is responsible for the ongoing care, watering, feeding, and maintenance of plants and lawns after completion of the Services, unless an ongoing maintenance arrangement is specifically agreed.

Any guarantees on materials or products provided by third parties will be subject to the terms offered by those suppliers and manufacturers.

12. Health, Safety, and Site Conditions

The Company will take reasonable care to carry out the Services safely and in compliance with applicable health and safety obligations. The Client agrees to support this by providing a safe working environment and by following any safety instructions given by the Company.

The Company may refuse to carry out or may suspend work if it considers that conditions on Site are unsafe, for example due to extreme weather, unstable structures, aggressive animals, or other hazards. In such cases, the Company will discuss alternative arrangements with the Client.

13. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the Services, they should notify the Company promptly so that the matter can be considered and, where appropriate, remedial action can be taken.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or purely economic loss arising from the provision of the Services, including loss of enjoyment of the garden, loss of anticipated savings, or loss of use.

The Company will not be liable for damage to plants, lawns, or garden features where such damage results from pre-existing conditions, pests, disease, poor soil, or factors outside the Company’s control, including extreme weather conditions or subsequent actions by the Client or third parties.

The Company shall not be responsible for accidental damage to items left in the work area that were not reasonably visible, identified, or brought to the Company’s attention, such as hidden irrigation systems, cables, or ornaments concealed in vegetation.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

14. Delays and Force Majeure

The Company will use reasonable efforts to meet agreed dates and times, but these are approximate and may be affected by factors beyond the Company’s control, including weather conditions, traffic, equipment failure, or staff illness.

The Company shall not be in breach of the Agreement or liable for any delay or failure in performance where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, acts of government, strikes, or interruptions to utilities.

15. Complaints and Disputes

If the Client has any concerns or complaints about the Services, they should contact the Company as soon as possible, ideally within a reasonable time from the date the issue arises. The Company will aim to investigate and respond promptly, and where appropriate, may offer to rectify the issue.

Both parties agree to attempt to resolve disputes amicably in the first instance. If a dispute cannot be resolved through communication and negotiation, either party may seek further advice or pursue available legal remedies.

16. Data and Privacy

The Company may collect and store basic personal information about the Client such as name, address, and contact details, for the purposes of arranging and delivering the Services, invoicing, and maintaining records.

The Company will take reasonable steps to keep such information secure and will not sell or share the Client’s details with unrelated third parties, except where required by law or necessary for the performance of the Services, such as providing information to authorised subcontractors working on the Company’s behalf.

17. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or business processes. The version in force at the time of booking will normally apply to that Agreement.

Where significant changes are made that could affect ongoing or regular Clients, the Company may provide notice of the updated Terms and Conditions. Continued use of the Services following such notice will be taken as acceptance of the updated terms.

18. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the provision of the Services.

20. Entire Agreement

These Terms and Conditions, together with any written quotation, confirmation, or other document expressly incorporated by reference, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings, or arrangements.

By booking garden services with Gardeners North Sheen, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.