Terms and Conditions for Garden Services by Gardeners North Sheen

These Terms and Conditions set out the basis on which Gardeners North Sheen provides domestic and commercial gardening services in the UK. By making a booking, you agree to these terms, which are designed to create a clear, fair, and practical arrangement between the customer and the service provider. They apply to one-off jobs, recurring maintenance, seasonal visits, and any other agreed garden work, unless a separate written agreement says otherwise. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the gardening services.

These terms cover the booking process, payment arrangements, cancellations, liability, waste handling, and governing law. They should be read carefully before any service begins. Gardening services North Sheen are delivered with reasonable skill and care, but the exact scope of work depends on the condition of the garden, access, weather, and any instructions you provide. We aim to keep our terms straightforward and professional, while also complying with applicable UK consumer and environmental requirements.

Nothing in these terms limits any rights you may have under mandatory consumer law. If any part of this document is found to be unlawful or unenforceable, the remaining terms will continue to apply. The most important principle is that both sides understand what is included, what is excluded, and what happens if plans change. These terms are intended to support a reliable and transparent service relationship for all North Sheen gardeners customers.

1. Booking Process

Bookings may be made by agreeing a service request, quotation, or schedule with us. A booking becomes confirmed once we have accepted the request and, where relevant, received any required deposit or written approval. The details of each booking may include the type of work, the anticipated duration, the planned date or dates, access arrangements, and any special instructions. It is your responsibility to ensure the information you provide is complete and accurate. If the garden contains hidden risks, such as unstable paving, concealed wires, aggressive pests, or unsafe structures, you must tell us in advance.

We may ask for photographs, a site description, or other details before confirming the work. This helps us assess the expected labour, equipment, and waste requirements. If the information you provide changes after the booking is confirmed, we may need to revise the quotation, timing, or scope of work. Gardeners North Sheen services are scheduled based on availability, and any timing estimate is an approximation unless we have expressly agreed a fixed appointment window.

If access to the property is restricted, you must make suitable arrangements so the work can proceed safely and efficiently. This may include arranging parking, gate access, security codes, or permission to enter communal areas. Where access is not possible at the agreed time and no alternative has been arranged, we may treat the appointment as cancelled and apply any applicable cancellation charge. We are not responsible for delays caused by inaccurate access information or by circumstances outside our reasonable control.

2. Payments and Charges

Prices are normally provided as estimates or quotations based on the information available at the time. Unless otherwise stated, all prices are in pounds sterling and may be subject to VAT where applicable. Any quotation may be revised if the actual work differs materially from the original description, for example where the garden is larger than stated, the site is more complex, or additional waste removal is required. If a variation is needed, we will try to inform you before continuing.

Payment terms may vary depending on the type of service. For regular maintenance, payment may be due after each visit or by periodic invoice. For larger projects, we may require a deposit, stage payments, or full payment in advance. Unless another term is agreed in writing, invoices must be paid within the period stated on the invoice. Late payments may result in suspension of future work and may also attract reasonable recovery costs as permitted by law. North Sheen garden services are supplied on the basis that payment is made in full for completed work and any agreed extras.

We accept that occasionally extra work becomes necessary once a job has started, such as additional hedge cutting, clearing unexpectedly heavy growth, or removing material that was not visible before arrival. Any such extra charges will normally be discussed with you first, but where immediate action is required for safety or to complete the agreed service effectively, we may proceed and charge reasonably for the additional work. You are responsible for ensuring that the payment method you provide is valid and authorised for use.

3. Cancellations, Rescheduling, and Missed Appointments

We understand that plans change. If you need to cancel or reschedule, please give us as much notice as possible. Where a specific notice period has been agreed, that period will apply. If no notice period is agreed, a reasonable notice standard will apply depending on the type and size of the booking. Where late cancellation causes a direct loss to us, including wasted travel time, reserved labour, or hired equipment, we may charge a reasonable cancellation fee.

If we need to cancel or move an appointment because of severe weather, staff illness, safety concerns, equipment failure, or another matter outside our control, we will try to offer an alternative date. We will not be liable for indirect losses caused by such changes, provided we act reasonably. Gardening North Sheen appointments may also be rescheduled if the garden is unsuitable for safe working, for example because of flooding, ice, unsafe debris, or inaccessible areas.

If we arrive at the property and cannot carry out the work because access was not provided, the site was not ready, or the instructions were incomplete, the visit may be treated as a missed appointment and charged accordingly. This is particularly important where work has been scheduled tightly or where materials and equipment have been transported to site. We reserve the right to determine whether it is safe and practical to continue with any appointment.

4. Liability and Service Standards

We will provide gardening services with reasonable care and skill, consistent with the standard expected of a professional service provider in the UK. However, gardening involves natural materials, changing weather, living plants, soil conditions, and existing site features, all of which can affect outcomes. We do not guarantee that plants will survive, that lawns will recover from previous neglect, or that pest and disease issues will be fully resolved unless this has been specifically agreed in writing as part of a dedicated treatment plan.

Our liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We are not responsible for losses arising from pre-existing defects, hidden damage, inadequate maintenance before the service, or issues caused by third parties. We are not liable for indirect or consequential losses such as lost profits, missed opportunities, or business interruption, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If we damage property while carrying out the work, you must notify us as soon as reasonably possible and allow us an opportunity to inspect the issue. Where appropriate, we may choose to repair, replace, or compensate for the damage, subject to the limits of liability set out in these terms and any applicable insurance arrangements. Garden services North Sheen are intended to improve outdoor spaces, but the condition of existing plants, fences, hard surfaces, and fixtures may affect the final result.

You are responsible for removing or securing valuable, fragile, or dangerous items before the work begins. This includes ornaments, furniture, tools, children’s toys, and other property that could be damaged or obstruct the service. Where we are asked to move items in order to complete the job, we will do so only where it is reasonably safe and practical. We are not liable for items left in unsuitable locations or for damage caused by objects that were not reasonably visible or disclosed beforehand.

5. Waste Regulations and Environmental Compliance

Garden waste generated during our services will be handled in accordance with applicable UK waste regulations. Where we collect and remove waste, it will be transported, stored, and disposed of lawfully through appropriate facilities and authorised methods. We may segregate green waste, general waste, and recyclable material where practical. If a waste transfer note, site record, or other compliance document is required, we may create or retain it in accordance with legal obligations. You agree that all waste produced by the service may be removed unless otherwise agreed in writing.

You must tell us if the site contains hazardous materials, contaminated soil, broken glass, chemicals, asbestos, sharps, or any other regulated or dangerous waste. We do not accept responsibility for the handling of hazardous materials unless this has been expressly agreed and we are legally permitted to do so. If such material is discovered during the service, we may stop work, make the area safe where possible, and request further instructions. Any additional cost caused by special disposal requirements may be charged separately. North Sheen gardeners will always seek to act responsibly and in line with environmental duties.

6. Customer Responsibilities

You must ensure that the garden and property are ready for the agreed work. This means providing safe access, disclosing relevant site issues, and making sure pets, children, and others are kept away from working areas. If there are restrictions on noise, parking, water use, or equipment access, you should tell us in advance. We may pause or stop work if continuing would create a risk to people, property, or our team.

You are also responsible for checking that any service instructions are correct. Where you ask for pruning, cutting, clearance, or treatment work, you should understand that some outcomes depend on plant health, season, and prior maintenance. If you request that certain plants or features remain untouched, please identify them clearly. We will not be responsible for results affected by unclear instructions, delayed reporting, or your decision not to follow our advice.

Where recurring services are provided, you should let us know of any changes to gates, alarm systems, contact rules, or scheduling preferences. Failure to do so may cause delays or missed visits. We may suspend services if the property becomes unsafe, if payment remains overdue, or if repeated access problems prevent us from delivering the agreed work. Any suspension will be proportionate and reasonable.

7. Complaints, Changes, and General Legal Terms

If you are dissatisfied with any aspect of the service, please raise the issue promptly so it can be reviewed. We aim to resolve problems fairly and quickly by discussing the matter and, where appropriate, revisiting the work. Any agreed remedy will depend on the circumstances and the nature of the issue. Complaints raised long after the service may be harder to assess, especially where weather, growth, or later alterations have changed the condition of the garden.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. If we make a significant update, we may apply it to future bookings only. These terms, together with any written quotation or service agreement, form the entire agreement between us in relation to the relevant work, unless a court decides that mandatory legal provisions apply.

Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. Gardeners North Sheen operates on the basis of clarity, fairness, and lawful practice, and these terms are intended to support that approach while protecting both parties’ legitimate interests.